New Facebook Messenger Policy

Incident Report for SocialBoards

Resolved

Finally, Facebook has given us the necessary API permissions to reply to messages > 24h old. All our tests work fine.

Posted May 18, 2020 - 22:24 CEST

Update

Good news! Facebook approved our application, and we're waiting for the actual function to be available. This means that during next week, you'll be able to handle Messenger tickets which is older than 24 hours. We'll notify you when the function is available.

Posted May 15, 2020 - 09:56 CEST

Identified

Facebook has applied a new platform policy to prevent bot's spamming your users. For a brief period of time, you'll have to answer your Facebook Messenger clients within 24 hours, or use the permalink to reply directly on Facebook. Check out our faq (no) for more information http://bit.ly/39CU6xz

Posted Mar 10, 2020 - 08:18 CET

This incident affected: Facebook Messenger.