General system instability

Incident Report for SocialBoards

Resolved

This incident has been resolved.

Posted Aug 02, 2019 - 16:15 CEST

Monitoring

We have solved and published fixes for the majority of errors reported. We are, however still working on some issues regarding the chat module.

Posted Aug 02, 2019 - 02:51 CEST

Investigating

Chat.
We are currently experiencing some problems with the chat feature. Sometimes, end-users do not get the message from the agent, and sometimes the ticket looks empty although a customer has written a comment. It may also look as though a user has left the chat, but in reality, the customer is still there. We are working on this and hope to publish a fix in the evening.

General slowness.
There may be slowness when writing text in the answer box. We have a fix ready and we will publish this in the evening.

Attachments.
It is impossible for agents to add attachments to messages. This will be fixed today.

Posted Aug 01, 2019 - 15:31 CEST

This incident affected: Inbox.