Email replies temporarily disabled

Incident Report for SocialBoards

Resolved

The incident has been resolved.
Posted Sep 29, 2022 - 22:12 CEST

Monitoring

Email is back to normal. The fix has been implemented. We're closely monitoring the email solution.
Posted Sep 29, 2022 - 14:22 CEST

Update

We're getting close to a solution, sorry for the delay. We'll update you the second that the fix has been implemented.
Posted Sep 29, 2022 - 13:50 CEST

Identified

The issue has been identified and we're working on a solution. ETA: 30-45 minutes.
Posted Sep 29, 2022 - 12:23 CEST

Update

Tip: you can keep working on replies and saving them to drafts, while we work out the issue.
Posted Sep 29, 2022 - 10:35 CEST

Investigating

Socialboards have some problems sending emails today, so we disabled the send function to agents.
Posted Sep 29, 2022 - 10:08 CEST
This incident affected: Email module.
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