Chat slowness Nov. 25 2020

Incident Report for SocialBoards

Resolved

This incident has been resolved.
Posted Dec 01, 2020 - 16:59 CET

Update

We are continuing to monitor for any further issues.
Posted Nov 27, 2020 - 08:57 CET

Update

We are continuing to monitor for any further issues.
Posted Nov 26, 2020 - 10:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 26, 2020 - 07:21 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 25, 2020 - 11:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2020 - 10:07 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 25, 2020 - 09:56 CET

Investigating

Some of our clients still experience slowness using the Chat module. We're investigating the issue.
Posted Nov 25, 2020 - 09:40 CET
This incident affected: Support modules for websites (Chat).
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