tag:status.socialboards.no,2005:/historySocialBoards Status - Incident History2024-03-28T13:52:09+01:00SocialBoardstag:status.socialboards.no,2005:Incident/199653012024-02-14T00:30:56+01:002024-02-14T00:30:56+01:00Scheduled Maintenance Notice<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>00:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:44</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.socialboards.no,2005:Incident/199108212024-02-05T17:00:33+01:002024-02-05T17:00:33+01:00System Slowness<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> CET</small><br><strong>Identified</strong> - We're aware of the current slowness and are actively working to resolve it.</p>tag:status.socialboards.no,2005:Incident/194485082023-12-15T16:48:29+01:002023-12-15T16:48:29+01:00Slowness Issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:22</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:10</var> CET</small><br><strong>Identified</strong> - We're aware of slowness issues and are actively troubleshooting. Thanks for your patience as we work to resolve this promptly.</p>tag:status.socialboards.no,2005:Incident/194147222023-12-14T01:17:19+01:002023-12-14T01:17:19+01:00Scheduled Maintenance Notice<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:17</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:15</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Scheduled</strong> - Please be advised that we will be performing scheduled maintenance tomorrow, starting at 21:15 CET. The maintenance window is expected to last for approximately 2 hours. During this period, you may experience brief periods of downtime, slowness, and potential instability.<br /><br />We appreciate your understanding and patience as we work to enhance our services. If you have any urgent concerns or questions, feel free to reach out to our support team (customersuccess@socialboards.com)<br /><br />We're excited to share that this maintenance will bring new features and bug fixes to enhance your user experience. For a detailed list of changes, please refer to our changelog at https://socialboards.com/whats-new/</p>tag:status.socialboards.no,2005:Incident/193361942023-12-06T14:34:55+01:002023-12-06T14:34:55+01:00Urgent Notice: Scheduled Ad Hoc Maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:45</var> CET</small><br><strong>Scheduled</strong> - Please be advised that we have scheduled ad hoc maintenance. This maintenance activity will require downtime</p>tag:status.socialboards.no,2005:Incident/193357542023-12-05T20:30:56+01:002023-12-05T20:30:56+01:00System Downtime and Instability<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:19</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:12</var> CET</small><br><strong>Investigating</strong> - We currently experiencing unexpected downtime and instability. Our technical team is actively working to identify and resolve the issue as quickly as possible.</p>tag:status.socialboards.no,2005:Incident/185496102023-09-27T01:00:13+02:002023-09-27T01:00:13+02:00Upcoming Maintenance: New Features and Improvements<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>01:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>23:37</var> CEST</small><br><strong>Scheduled</strong> - On Tuesday, September 26th, at 21:00 CET, we'll perform a 4-hour maintenance. Expect slowness and brief downtime. We're introducing new features and improvements to enhance your experience. Thank you for your understanding.</p>tag:status.socialboards.no,2005:Incident/173614822023-05-28T01:00:19+02:002023-05-28T01:00:19+02:00Maintenance Saturday, May 27<p><small>May <var data-var='date'>28</var>, <var data-var='time'>01:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:11</var> CEST</small><br><strong>Scheduled</strong> - Socialboards users may experience temporary downtime and general slowness during the maintenance window.</p>tag:status.socialboards.no,2005:Incident/165630462023-03-21T08:13:02+01:002023-03-21T08:13:02+01:00Missing ticket assignment values<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:13</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:35</var> CET</small><br><strong>Investigating</strong> - Some clients are reporting that ticket assignments are missing. We're investigating the issue.</p>tag:status.socialboards.no,2005:Incident/164883562023-03-18T21:01:10+01:002023-03-18T21:01:10+01:00March 2023 Release<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:44</var> CET</small><br><strong>Scheduled</strong> - Our upcoming March release will be published to production on Saturday, March 18. As a big upgrade of the customfields function is included, forms (public and internal) might be unreachable for a period of time. You might also experience that the inbox is working slower than usual.<br /><br />We're here to help you through any issues or concerns you may have, so don't hesitate to reach out to us at support@zisson.com. Get ready to witness the power of our upgraded customfields function and don't forget to send us your feedback!</p>tag:status.socialboards.no,2005:Incident/159099952023-01-24T06:40:11+01:002023-01-24T06:40:11+01:00Slow datawarehouse sync<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:40</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:47</var> CET</small><br><strong>Monitoring</strong> - Our datasync process for the Datawarehouse is running slow today, causing reports and dashboards to be updated a little later than usual. You should see updated KPI's and values this afternoon.</p>tag:status.socialboards.no,2005:Incident/140098082022-12-02T10:57:01+01:002022-12-02T10:57:01+01:00Facebook comments imported with a delay<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:57</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:57</var> CET</small><br><strong>Identified</strong> - We have received reports of issues related to Facebook comments being imported with a delay. Note that no comments are missing but they might be imported delayed. <br /><br />We have found the root cause and are working on a fix for this problem.</p>tag:status.socialboards.no,2005:Incident/126077502022-10-28T02:30:34+02:002022-10-28T02:30:34+02:00October release<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>02:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>22:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:55</var> CEST</small><br><strong>Scheduled</strong> - Our October release will be published to production on Thursday, October 28. You might experience some slowness when working with tickets for a couple of hours.</p>tag:status.socialboards.no,2005:Incident/118770172022-10-12T08:30:00+02:002022-10-12T09:52:26+02:00Slowness in email imports reported<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:30</var> CEST</small><br><strong>Resolved</strong> - Some clients have reported some delays in getting inbound email tickets. The issue was solved at 08:54.</p>tag:status.socialboards.no,2005:Incident/113105082022-09-29T22:12:29+02:002022-09-29T22:12:29+02:00Email replies temporarily disabled<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:12</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:22</var> CEST</small><br><strong>Monitoring</strong> - Email is back to normal. The fix has been implemented. We're closely monitoring the email solution.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Update</strong> - We're getting close to a solution, sorry for the delay. We'll update you the second that the fix has been implemented.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:23</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and we're working on a solution. ETA: 30-45 minutes.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:35</var> CEST</small><br><strong>Update</strong> - Tip: you can keep working on replies and saving them to drafts, while we work out the issue.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Investigating</strong> - Socialboards have some problems sending emails today, so we disabled the send function to agents.</p>tag:status.socialboards.no,2005:Incident/100285962022-08-29T10:08:45+02:002022-08-29T10:08:45+02:00Users are reporting slowness and general delays<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>10:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>11:50</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:47</var> CEST</small><br><strong>Investigating</strong> - Some users are reporting system slowness. We're investigating the issue.</p>tag:status.socialboards.no,2005:Incident/100201422022-05-18T21:59:03+02:002022-05-18T21:59:03+02:00Users are reporting slowness and general delays<p><small>May <var data-var='date'>18</var>, <var data-var='time'>21:59</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>15:13</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.socialboards.no,2005:Incident/88115432021-12-11T16:20:48+01:002021-12-11T16:20:48+01:00Problems posting Facebook replies, due to Facebook problems<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:20</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>16:21</var> CET</small><br><strong>Identified</strong> - Users reporting that some replies are not posted as expected. This is most likely related to global Facebook problems.<br /><br />https://downdetector.com/status/facebook-messenger/<br />https://status.fb.com/</p>tag:status.socialboards.no,2005:Incident/84306852021-11-09T13:51:02+01:002021-11-09T13:51:29+01:00Website out of service<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:51</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>12:48</var> CET</small><br><strong>Investigating</strong> - Some clients report that they can't reach our website. To log in to your Socialboards account, please go directly to https://login.socialboards.com/</p>tag:status.socialboards.no,2005:Incident/82796392021-10-26T22:00:13+02:002021-11-01T09:54:40+01:00Facebook app problems<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>17:56</var> CEST</small><br><strong>Monitoring</strong> - Finally - our Facebook review is done and the app is approved. We'll start fetching your messages and posts from Facebook and Instagram at 6 p.m.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:19</var> CEST</small><br><strong>Update</strong> - Dear Customer,<br /><br />As you have noticed, Socialboards has been put in review mode with short notice by Facebook. This means that the synchronization of messages does not work properly.<br /><br />We have been in touch with all our connections in Facebook, hoping that this issue would be fixed during Friday 22nd. This has not happened yet. For some reason, the review process – which normally takes one business day – is delayed from their side. <br /><br />We sincerely apologize for any inconvenience this may cause you and your team! Do not hesitate to get in touch if you have any questions.<br /><br />Kind Regards,<br />Anne Kristine<br />CEO, Socialboards</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>09:07</var> CEST</small><br><strong>Update</strong> - We're still waiting on Facebook to approve the latest changes to our app. For some reason the process takes longer than usual. As soon as there is any progress, we'll update our clients.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:05</var> CEST</small><br><strong>Update</strong> - We're in dialog with Facebook to fix the connection issues. Hopefully we'll see some improvements tonight - we'll keep our statuspage up to date with the latest information.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>08:57</var> CEST</small><br><strong>Identified</strong> - We are getting reports from customers experiencing problems with Facebook installations.</p>tag:status.socialboards.no,2005:Incident/78482322021-08-31T02:00:42+02:002021-08-31T02:00:42+02:00August release part 2<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>02:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>13:14</var> CEST</small><br><strong>Scheduled</strong> - The August release this year is extensive, and we need two more releases to provide you with all the security improvements, fixes and new exiting functions. On Monday August 30th we'll commence with the 2nd part of the release, starting at 10 PM CET.</p>tag:status.socialboards.no,2005:Incident/78312862021-08-26T02:02:01+02:002021-08-26T02:02:01+02:00August release Wednesday this week<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>02:02</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:53</var> CEST</small><br><strong>Scheduled</strong> - On Wednesday August 25. we will roll out an update including new features and improvements.<br />The work is scheduled to start at 22:30 CEST and will last for approximately four hours. Socialboards users may experience short periods of system slowness during the maintenance window.</p>tag:status.socialboards.no,2005:Incident/75546822021-07-20T19:02:04+02:002021-07-20T19:02:04+02:00Missing AD posts<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:02</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:14</var> CEST</small><br><strong>Identified</strong> - We're having some problems with AD posts from Facebook, creating slowness for all facebook messages. At the moment, you'll not receive AD posts into your inbox. We'll keep you updated.</p>tag:status.socialboards.no,2005:Incident/75124332021-07-16T05:00:36+02:002021-07-16T05:00:36+02:00July release, part 2<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>22:32</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:50</var> CEST</small><br><strong>Scheduled</strong> - Our summer release is a big one, and we'll continue our maintenance tonight.</p>tag:status.socialboards.no,2005:Incident/73863952021-07-15T03:30:30+02:002021-07-15T03:30:30+02:00Socialboards Update, July 14. at 23:30<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>03:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>23:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> CEST</small><br><strong>Scheduled</strong> - On Wednesday July 14. we will roll out an update including new features and improvements.<br />The work is scheduled to start at 22:30 CEST and will last for approximately four hours. Socialboards users may experience short periods of system slowness during the maintenance window.</p>